From Retail to Pet Grooming – Dee Ann Allen’s Business Journey

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Welcome to the Pet Grooming Business Podcast with me, Bill Betts, where we give practical business advice to help you grow your pet grooming business. This podcast is sponsored by Low Pay, the low rate payment app that gives you more. So without further ado, let's get going.

All right. Welcome everyone. Welcome to the next episode of the podcast. And today I am joined by client and friend, Dee. Welcome, Dee. How are you? I'm good, thank you. Yeah, jolly good. Yeah, all good. This is a day off for you, isn't it? It is, yes. A rare day off. Or is it? No, after I've structured it in now, Tuesdays are my day off and some days at the moment. At the moment. What made you choose Tuesdays? Because I'm controlled by customers. And the Monday and the Fridays and the Saturdays are the most popular days.

Oh, okay. There's a bit of mindset work to be done around that, isn't it? Yeah, yeah, I'm working on it. I'm working on it.

So you've been, you've been a client now. You've been on the pet grooming business program probably for 20 months now. I think it's. I remember you sort of emailing, going, your payment. My payment's not gone out. They've done. You've finished your payments. You're like really? You know, you've confused. Yeah. Paid over 18 months and now you're done. So you're enjoying the benefits of lifetime membership. But I thought we'd dig into your journey on the program. But first of all, sort of get to know a little bit about yourself and your business.

Perfect or poor fit. Pause for it. Pause. So tell us about your journey into pet grooming. How did you. This is like your second career, isn't it? Yes. So I worked at subway for 15 years and worked my way up from the sandwich artist. That's how I was to supervise that. Yeah, that's what they called the sandwich artists. Yeah, sandwich artist instead of the person that makes sandwiches. And then to supervisor, a manager. And then I became area manager. Nice. Today actually. Does Subway actually understand how hard it is to eat a foot long sub while sitting in your car?

They're so. I don't think so. They're so packed with.

So much sauce as well. And that just goes everywhere. I used to have to get like a. I used to have my like Taser when I was in the police. I used to have a taser right in the middle of my load vest. So when we sit in the car eating a Subway, it get covered in Like a sweet chili sauce and stuff like that. Have to wipe it down. Yeah, no, you need a table, probably a plate.

So what, you know, you. You worked your way through Subway. Was Subway. Like, did you come out of school and went, well, I'm going to work in Subway or. No, I did go into. So before then I worked in a cheesecake shop.

So it's all been retail food, hospitality. Sorry. Yeah. So I worked in the cheesecake shop and I kind of. It was never official, but I did all the supervisor role and you know, as you do because. But they don't want to title you because they don't want to pay you. And I was quite young as well. And then I think I worked into. In a pub. And back then you was able to smoke in the pubs and I'm not a smoker and just working on the bar made me so poorly, so I had to quit that one.

It was the only job I actually quit because they weren't very nice to me. The. The manager wasn't speaking very nice to me, so I quit that one. But. And then I went into Subway straight after that and then. Yeah. Which way? So how long did it take you to get to. Would you say, area manager? Area manager. So I was an area manager for about two, three years. Three years.

But like, I think I spent all my 20s in subway. Yeah. And I left when I was 36. Oh, wow. And you know, area manager. Did you have a car with that? Like phone commission? Yeah, you get phone, no car.

But I didn't mind the traveling around as such. And they did give you. You got your petrol page and all that? Well, percentage of it, yeah. So that was all right. But no, there was no. No other benefits, really. So what's the. How did you go from sandwich artist to like area manager to dog artists and pet artists? I just remember sitting in the back room and everything was changing and I don't mind change, but it was more when I worked and before. I suppose the last two years, it got to a point where it was.

You were just a number. And before then I didn't feel that that was the case. And especially with us as managers and stuff. We were, I suppose the sandwich artists come and go because a lot of them were students, so they'd come and go, but I just felt that it was, you know, we were just a number and we were. We were made. Not made to, but we was expected to get work done, but they wanted other work done while I was in work, so the other work couldn't get done until you was at home and it.

And your days off weren't your days off because you get people ringing in sick and it was on you. If, you know that shift wasn't covered, then that was for you to go and do, even as an area manager.

So, yeah, so it's quite, quite a lot of pressure starting to pile on. Yeah, it was a lot of pressure. I stayed so long because I did actually enjoy the job and it was a lot easier for me to. For childcare for Ellie because I was in subway right from when she was born until I left, so. And now she's 20. So yeah, it was a, it was easy for, you know, the mummy hours and stuff like that. And me and Andrew worked really around that, so it was a lot easier to.

For childcare because that was a cost and she did go to nursery for two days a week. But yeah, it still costs a lot of money. So we, you know, worked around the hours there. So that's why I stayed so long. Yeah. And what was the final. Can you remember? Was there like a final tipping moment where you just thought, nah, I'm done? Yeah. I was sat in the back room and I was like, I can't keep doing this. This is not what I want to be doing.

It's taken over my life. So I just, what I wrote down a lot of. I went on the Internet, wrote down a lot of the dog groomers in the area and then I just rang them and left, left messages and one picked up and said, yeah, come in and you can volunteer. And that's what I did on my days off. And, you know, I remember when Emma came home when she was a veterinary nurse and said, like, I'm changing what I'm doing, I'm going to be a dog groomer.

I was like, what's a dog groomer day? Like, this was 2003.

So dog grooming, they weren't on the high street, they weren't, you know, they weren't everywhere like they kind of are now. So what, what sparked the interest? What made you think, right, let's look up a. Let's look up dog groomers? Well, I've always wanted to work with animals and, you know, get hands on with them.

But the only thing that ever popped into my head was vets or veterinary nurse and I wasn't very good at school and that kind of thing. I'm more of a practical person. So learning it all on paper just wasn't for me. And then I looked into dog grooming and realized that, you Know you can go into dog grooming and do the courses first and all that kind of thing. So I looked up that and I just had some inheritance and I thought, oh yeah, instead of wasting this money on, you know, things that you're not going to, you probably won't even remember what you spent the money on.

And I booked a course and yeah, volunteered on the day off. Nice. So yeah, you invested in yourself and was that a full time course or, or part time? Did you tell, were you working at Subway at the time? Did you tell them? Yeah, I was working at Subway at the time and I just said that I needed. Because I think, yeah, I had Sundays and Mondays off and I needed the Tuesday so I just swapped over and worked the Monday instead, which they were really good with.

Um, yeah, so I did that on the Tuesday but worked Subway until that course was finished. And I think, I can't remember how many weeks it was, but yeah, it was like a, every Tuesday for so many weeks.

But I volunteered up until that course started as well. So I think that I can't remember when I booked it, but I, I knew that there was a couple of months before this, this course was starting so I just thought, well, I can't just sit around and do nothing. So I rang a few dog groomers and then, yeah, one picked up and said I could go in and volunteer on my days off. So, yeah, learn that way. You remember your initial impressions. Was it like what it, what you thought it would be like?

Did it live up to expectations or were you like, oh my God, I thought, I thought this is completely different. Well, the people that I did it with, they had two salons but I went into the one where it was, it was above a vet and his was quite quiet and it was slow paced and calm. And then I went and did more work in the other salon and that was more fast paced and I preferred the faster pace because it was more, I was learning more.

But yeah, it did open my eyes as to. Not every dog is going to just stand there and let you do what you want to do and that kind of thing. But I think it helped me learn quicker. Yeah. So when I went to do the course after the volunteer. Volunteering. Volunteering in there, yeah, I was, I felt more confident, I would say, yeah. Sort of gave you a good sort of prep. Ready for, ready for the course and did you feel like coming out of the course?

Were you, did you have your mind up that you're going to open your own business or were you looking to Be employed as a dog owner? Oh, yeah. No, the. The plan was eventually to save enough money because I wanted to rent a table. I knew I did. I wanted to do that just to build up the money to then be able to open my own salon because I didn't want to get into debt.

So, yeah, I said from the back, like, I did stay with them four years, but I did tell them from the beginning that, you know, this was my plan and to. To move on eventually and have my own salon. So when did you leave Subway? Like, after you've done your course and found a table to rent, or was there a period of, like, they offered. Me a table to rent after I'd finished. So that was really, really nice and handy. And it wasn't far from my house as well, so I wasn't traveling too far.

So. Yeah. And because I already knew their setup and everything else, it just kind of. It made it so much easier to transition from Subway to dog grooming. Can you remember what kind of like, were you worried? I mean, as a sales manager, were you on quite a good salary? Was there a bit like, oh, how am I. Am I going to be able to replace my salary? How am I going to. How am I going to make this work? Yeah, well, Andrew had a good job as well that paid, and he.

He took on a lot of the bills as well.

But I did feel like I do have to earn some money doing this. But I think because of what I was doing in between Subway and the course that I did, I was doing some dogs in between men as well. So I knew that I could make some money out of it.

And, yeah, I think the worry was there, but I just knew I had to make it work. Yeah, I remember. I remember. I remember myself when I was. I was in the police. I'd cut my hours down. I was building my. The pet passion to profit brand up. And I cut my hours down to 30 hours. And I remember sitting in a lecture theater with a senior member of staff or inspector. He was lecturing us or talking to us, and I was actually quite rude to him because I disagreed with what he was trying to make us do.

And I was like, no. And I remember that was, like, the pivotal moment where I just came out of that lecture theater. I messaged my mentor, Alex, and just. And Emma and my wife, and just went, I'm done. I need to get out. And. And Alex, my mentor, phoned me. I think he phoned me within 10 minutes and was like, right, let's do it. Let's get you out. And he's like, just, just do it. Resign. I had my resignation already written. And he was like, you will be fine and we will support you.

And he said, worst case scenario, you can always go back. And I'm like, never, I'm never, never going back there sort of thing. Yeah. This podcast is sponsored by Low Pay. Low pay is half the price of sum up and Zettle. So you keep more of the money that you earn. Rates start at 0.79%. I do remember sitting in that back room and thinking, I need to change, I need something needs to change. And because I had the support from Andrew at the same time and I suppose you do rely on family members opinions.

Well, I did, I don't anymore.

Yeah, I needed his support, especially when it came down to the finances and everything like that. But yeah, I was in a position where it, you know, he could take over a lot of that. And yeah, it helped me just take that leap, I suppose. I think something I always sort of think about is as humans, as human beings, as, you know, the species that we are, we are an incredibly resilient species of people, aren't we? I mean we can make shit happen. We could, you know, people do get to the lowest of the lows and they build themselves back up again, you know.

And I think, yeah, I always sort of have that in the back of my mind, like we are resilient species of speech. Yeah, See I have that mindset. I have the mindset of, yeah, it's bad now, but I know it's going to get better. Yeah, so what? I don't know when, but I know it will get better eventually and you know, so you just move on. You have to just keep going. Yeah. And what, what you said about your family and obviously Andrew has been very supportive and was able to step in financially and hopefully like mentally to support you going through that.

But what sort of feedback were you getting from your family? I remember when I, I was leaving, it was like, oh my God, how am I going to tell? I did a podcast with my mentor and I hadn't even told my mum because I remember saying on the podcast, I've not even told my mom, I've, I've resigned yet. You know, I was so scared about their, what they'd say. Yeah, well, I think everyone was a bit excited. I think my mum was a little bit concerned just because of like the way that we were, the way that she was with money mindset and all that kind of thing.

But yeah, everyone seemed to Be supportive and excited. I think my mom actually didn't really understand what I was doing, to be honest. And she probably thought the same, like what is a dog groomer? But then my mother in law and everyone else like that, they were just so supportive. It made it a lot easier. And so you don't. I suppose if they're doubting you start doubting yourself, don't you? But no, I was just excited and wanted to get going straight away. Yeah, mine, mine were the same.

They, mine were very sort of like thank God you're doing that sort of thing, you're getting out, you know. Yeah, it was kind of. And having got. Got to know you over the last 20 months, you know, I know that you have an extremely high work drive. You know, you are very driven and you're very dedicated to your work. Has that come from like your upbringing was that sort of.

As I was growing up it was either like you go to work or you go back to school or you go to school sort of thing. It's always drilled into us as children. Yeah, I think so. I think it's from. Because I'm the eldest out of. And there's three of us, the three girls, my sisters and I'm the eldest. And I saw a lot of like how hard life was for mom bringing. Just because she was a single mom, bringing us three up on her own and all that.

I saw the. She won't mind me saying because she's not even here anymore, but she like hiding behind the doors because the bailiffs are knocking on the doors and that kind of thing. And I can laugh about it now because at the time I suppose it was, you know, it was quite scary and you know, but the money mindset behind that I think drives me to work harder.

Yeah. So I feel secure when I know that my bills are getting paid and you know that that kind of thing isn't going to happen. So I'm happy. I'm at my happiest when the bill is paid. So I think that's where my work drive comes and I do like to be busy. I don't like to be sat around doing nothing.

We'll examine this later because this is something that we've kind of like had to, had to kind of struggle with a little bit, haven't we? That. Yeah, the being busy because you know there's also the, the worry about overworking and burnout that can go with that sort of mindset. So we'll look at that later. But I, I get the impression from you and very much like Emma, my wife, like when. When she was setting up the dog groomers, she had to leave the vets, but she then went and did stable work, you know, whilst building.

And I think. I don't doubt that you probably would have taken a second job or if you. Oh, yeah, well, to. Before I left Subway, I'd gone down to two days at Subway, so I was working in the day in the salon and then I would leave the salon and go and work Subway until about. About half 10, 11 at night just to make sure that that little extra income was going to cover any bills that I probably wasn't paying straight away.

So, yeah, I just. I need to make sure I'm. I'm earning. That's how I think. And tell us what it was like, how did you feel about setting up your own business? Had you anyone in your family, sort of business owners, did they touch on this when you're doing your course, like, how to. How to, how to. The basics of business? Or you just like, what did you do? How did you set up. I had no idea.

So I don't even know. So no one in the family runs a business that's here because I've got family in Canada as well. But here I had no support in saying, right, well, you need to do your accounts like this, or you need to track your. Your money like this, or anything like that. So my mindset was just going in and grooming a dog, earning the money, and, you know, that was that. And it's probably not the right. It's not even. Probably. It's not the right way to do it.

But, yeah, no, I had no support in that area.

So, yeah, I was a bit blind with. With all that. Yeah, the. The business side, you just. A lot. Often a lot of people just say, I'm winging it. I think that's like, I was. I was. I just turned up and hoped for the best.

What was the diary like? Were you being given dogs by the salon or were you generating your own sort of business? Yeah, no, they did pass dogs on sometimes when they were full because, like I say, they were a busy salon.

But they did also help with ideas as to how to get more work. Because when I started, Facebook was a good place to start advertising, and I did pay for advertisement on there as well. That helped. I did leaflet dropping, took my business cards into vets, into. I even went into doctor surgeries. Because, you know, when you sat there and you just. Yeah, and they allowed it.

That's gonna be A top tip.

It's just when he sat there bored, waiting for your appointment. That was half an hour before. Yeah, it just helped. Yeah, all that kind of thing. But Facebook was my main.

That's where I advertise mainly. Yeah, yeah. So you're table renting for four years, do you say? Oh, yes, I table, yeah. Wow. And then what, what, what spurred you on or what motivated you or what drove you to then open up your own. Your own salon, you know, when you. Feel like you've overstayed your welcome idea. So I kind of thought, you know, it's now or never. I know four years isn't, you know, everything because you're always learning, but I thought I was confident enough to move on and be on my own.

And the ideal property came available. I'd spoken to a friend and she then messaged me and said, have you seen this? And it's literally round the corner from my house and it's on a main street and you've got so many different areas going from this particular. Like there's a T junction and so I could get more work from different areas if I wanted to. It was just ideal. And it was being built from the ground upwards, so it had been all knocked out and everything like that.

So when I saw this, I. I just said, you know, I've got a business already, I'm up and running, I just need a property to go into. So, yeah, I met him and decided. There and then it just, it just felt right at the time today it was definitely. Yeah. And he built it out how I would want it. So I often say I speak to pet groomers and they get rejected for leases and they reject. They get rejected for rentals. Because I think often there's a bit of fear from the landlords and the estate agents as to, like, it's going to be noisy, it's going to be messy, it's going to be smelly, you know.

Well, I think, I think landlords and that are really missing a trick because I find, like when pet groomers find a premises, they generally stay there quite a long time, you know. Yeah. And you, you always. You're cash rich and the fact that you're getting paid daily. So I don't. Lint's probably not always a problem. No.

And this is the thing I actually speak. She actually, the landlady brings her dog to me, but before going in, they even soundproofed it because they knew that a dog groomers was going into that and there's a property next to it. And then there's even a flat above. And I've spoken to the people in the flat and they can't hear anything. I suppose they can hear, like the blaster sometimes and that kind of thing. But they're out at work and they always. Well, the landlords and that tell them that we're a dog groomers and it can be noisy in the day, but it's not really.

They've already said it's not very noisy. But, yeah, I think landlords and that are really missing a treat when they decline a pet groomer going in there, because I think, yeah, it's all through lack of education, I'm sure. But I feel that pet groomers do really well and they stay where they want to be because it takes so much to set up, doesn't it? Exactly. And you spend a lot of money putting it how you want it to be and that kind of thing. So, yeah, I wouldn't want to move, so.

Perfect. Pause. Went into a salon. Was it daunting or was it exciting? Do you have a big launch? Did you? Yeah, it was so exciting because we went across just before we moved in and it was. It was good going there to go and get all the stuff that I wanted and. And I'd saved. So working through the four years, I only ever paid myself a salary and it was the salary that I was earning at Subway. Wow, awesome. So anything that was left over just stayed in the business account, wasn't touched.

So anything that. So building the new salon, I didn't have to get a business loan or anything because I'd already got that there. So that was a massive relief as well for me.

So, yeah, when we went across, we got what we needed. Excellent. So you had your kind of business buffers in place. Did you kind of know that there were business buffers then, or savings.

That I need to have money there, just in case. Yeah, just in case. Fund. That's. Yeah, you're in a fund. Excellent. And so what sort of hours did you find yourself doing when you opened the shop? Was it like, right, I'm going to be open eight days a week, 8, 24, 25 hours a day, come and use my services. That was definitely it. I worked seven days, six days a week. Sorry, had the Sunday off. And at the beginning, it was a running joke, actually, on the street, because there's a chip shop across the road from us and a convenience store.

And they would say, are you going home yet? Have you got a bed there? Because I was constantly there. But, yeah, I Was I did work a little bit too. Too much really.

But I enjoy it at the time because it was all exciting, it was all new.

But yeah, it was a lot. I was open from 8 till 7. Most it wasn't set times, but I would just add that one more dog.

Just one more. Just one more. Without even looking at how much I'd even earned that week, I just let. Oh, just one more. It's fine. And obviously, if the customers wanted it, I was like a yes person. I was always, yeah, okay, that's fine. And did you carry on with your marketing? Did you do anything different or did you just find that people were. People were coming and finding you? Well, a lot of the customers came with me because it was only another seven minutes from that salon to where my salon is now.

So it's not far at all.

And they all came with me. I think I lost two. Okay. Yeah. So I was already full. Really? Yeah. Just became fuller. Yeah. Did you, did you. Did your, your daughter and your other half start, go like. Dee, are you actually going to come home? Are you. You know, what was going on at home at this time? Well, Ellie was more doing what she was doing. She's teenager, so she's, you know, doing her own thing. I think Andrew did feel a little bit when he's making dinner for one or, you know, he's waiting for me to come home so he can eat dinner.

But I think he understood why I was doing it and I think he knew I just needed to get it out my system because he knows what I'm like around the. My money mindset. And that is what I was doing and I did enjoy it. But that was the main issues to what, you know, my money mindset was the issue you want. Did you understand that then? Did you understand you. You. It sounds like you're in a place of scarcity. Sort of a scarcity man. You just take everything that was coming in sort of thing.

Exactly. What if my water bill was this or what if my electric bill was that? It was always. Or what if this broke? Would I be able to replace it? And if, you know the major things. So if the bus broke, would I be able to buy a brand new one? Because that would then cost me for not being able to buy dogs. Do you see what I mean? So it was always that. What if in my brain always. Yeah. Became a bit of a money hoarder.

Oh, God. Yeah. Which isn't always a bad thing. Although.

It'S not very good either. No. And this is really interesting I was listening last night to Dario, the CEO, and they've got the.

The guy that wrote the Psychology of Money on there doing a podcast. And he's just written a book on, like, how to spend the money. And he said there's a real balance to have because there's people that don't save any money and they spend it all, but there's also people that just hoard money and don't actually know how to spend it or understand why they should be, like, spending it as well. So that's really interesting. Money, money money hoarder. But, you know, people. Some people would be listening, going, I'd love to be a money hoarder, but it does come with.

It does come with its downsides in a way. Yeah, definitely. I don't. There's an anxiety around. There is an anxiety around it, isn't there? Yeah, it is. It's like, oh, I've spent that. So how long is it going to make. How long is it going to take me to rebuild that?

It's not necessarily a good thing to do.

I've got thousands and thousands. But what I'm saying is it's just. I've got a limit in my head that I need to make sure I've got just so that if anything goes either at work or at home, am I going to be able to get out of it? Yeah, yeah, yeah. It's interesting. So you're really, really busy and I know you, you took on a table rent to yourself as well. What stopped you from. Because you, you came from a management position. So I've. I know that you've got the leadership skills.

I don't know whether you appreciate that you've got those, those skills. But what stopped you from taking on an employee or, I don't know, maybe you did, but versus a table rent. So what, what made you do that? I don't want to work. I don't want to have staff. It's just from coming from Subway and all the sickness and the lame excuses is for people not to work. I don't think I'm going to tolerate it very well within my business.

Even doing it for others, it was hard. So for me, in my business, if they say that they've got a sniffle off, like, I'm not sure I'd be. I'm not sure I'd stay professional.

And yeah, I don't. I like the fact that I'm not relying on someone else to help me. If I can do it myself, I will. Oh, oh, that's so. Interesting one, isn't it?

I think, I think, I think we're identifying here, like some of your values around, like the work, the work ethic and like sickness and probably one that has very little sickness within your, within your career. And because you have that drive, you've got that work ethic, those values around that, haven't you? Yeah, yeah. I don't, I don't even know if I'm told. I don't think I've ever canceled a day for sickness. Such. What? Yeah, but, yeah, no, if I, If I needed to, if I was really, really poorly, I would.

But yeah, I just don't like the lame excuses. I am sim. I am empathetic with other people if they're poorly, but it's, it's the, the one if it's affecting the day or if it's affecting the dogs. And yeah, I just don't, I don't want it and it would have affect my mind there and the way that I'm gonna run that day. So. Yeah, no, when you, when you were. Growing up, I don't know if this is where some of it comes from. I think it's very similar to, to me, maybe where I was sent to school.

No matter what. There was a, There was a point where I was actually sent home from school because it's like, no, you've got German measles and you can't be in school. Or I was, but my sisters were. So he got away with that. See, that's really interesting, isn't it? Yeah. Because I know, I know a tiny, weeny little bit about sisters. But yeah, I was always sent to school because my parents, because my mom had to go to work, but I was the one that was always being sent home because you're like, you can't be in school.

You know, I was the one that was made to go to work and then I think going down and especially the youngest, she was. She could do what she wanted, but she was quite good with, with doing what she should be doing.

Whereas as I got older, I would sometimes miss school and my mum. What? My mum caught me walking over the field and she says, oh, how was school? I was like, oh, yeah, it was all right. You're lying to me because I've just seen you come from on the other side. You didn't even go to school.

Were you out with a gang of girls or the boys getting into trouble? Yeah, no, I was with girls and we just didn't want to do that lesson. But yeah, I advise people to do that. But, yeah, I always say to my boys, like, the town that you go to school is very small and we know a lot of people and people know your faces, so if you're ever caught out and about, we'll know about it. I was quite lucky because I went to school in. In another town, so no one really knew who I was, so I was.

I was all right. Can you see a difference in. I don't want to get too personal, but can you see a difference in your sisters? Like how. How you kind of were brought up in a. In a slightly different way to. Like you said, they got lenient. More lenient as it got as the. Yeah, their mindset is. I think when they've got money, they'll spend money, but I think they didn't see the tears and the stress that it would cause because I think I. I react on other people's emotions and I did on my mums and I got to see that.

Whereas I think they were a bit young. Well, one of them's like 18 months younger, but I don't think she really saw that much of it.

But, yeah, their mindset is a bit. I wouldn't say healthier, but, yeah, they like to spend money if they've got it. It's like it's burning a hole. But they don't spend it on themselves, they spend it on the kids. It's interesting. It's interesting, though, isn't it? Like, you all grew up in the same house, but you're all different. Obviously you're different people, but different values and different mindsets. Definitely from having the same parents. So it's interesting. So you're working. You're a workaholic. I think we'll just declare that now, working six days of.

Six days a week in your business, eight till 7pm yeah. Yes. To all of sundry. Can you remember, like, when you opened your shop, what sort of prices you were charging? What? What? Where there were they?

So when I opened the shop, I did a price increase and I think. Yeah, no, so my cockapoos would have been like 48, which I thought was quite good at the time. What was your low. What sort of year was this? Can you remember? I think it was 23. No, 22. We moved in 20. 22. So post Covid. Yeah, yeah.

And then. But when I first started, I know my cop cruise was 32. Wow. So what was the cheapest thing you do? What was the cheapest service? I did a Yorkie for 28. Oh, wow.

But this again, was Me copying other people. So this is. This is where I went wrong.

And I've learned the. The hard way, putting my prices up, trying to get them back up to where I think they should be.

Yeah. I just went from them because they did so many dogs. It was kind of. And she had a bather. I think it was just anything would do. Yeah. Volume. Yeah, basically volume to make the money. Yeah. But there would, like, the amount of dogs that they could do.

But they could have made so much more money. So much more money. But yeah, so I just copied what they were doing because I thought that that was the right price to be charging. And then it went up like 2 pound here and 5 pound there. And. Yeah. So it was. It was.

I know you kind of use your subway skills now with. When it comes to finance and stuff. Did you dig into any of that when you first started? Nope. I just kind of. Oh, that's how much I made that month.

It did. I didn't even go to as figuring out or how many dogs did it take me to make that money. It just. That was it. As long as I had that figure and it paid the bills, then I was okay.

So I wasn't thinking about how hard I had to work for that at all. Yeah. So, you know, listening, listening back over the last sort of half an hour or so, it sounds like you had a very good business. You know, you. You're. You're busy. You're. Sounds like you're putting money away. You're profitable. So, you know, why did you need the. Why did you need the help and support? What. What made you sort of go, actually, I could do with some support here and turn to the business program because.

Every time I listen to the podcast, I'd get really excited about my business and like, what. What I would take from the person that you'd spoken to and implement it and see if it worked for me. And also, I just knew there was more to it and I didn't really. Was I really doing enough the business side as to winging it, should we say? And it was time to grow up a little bit. Seen as though I'd got my own salon.

Yeah. And I kind of felt like I knew there was more to the business or. Yeah. To learn about the business. And I knew that I would get it from them. I love that. I love that, like, curiosity and just thinking when people question that there must be more to this than just like, what I'm doing day in, day out day. Yeah, exactly. And make business more interesting. It was A bit stale. Yeah. So you're sort of nine, eight years in now, weren't you? So you probably would have been six years into your business.

Yeah. Were you doing like, you're doing the. Obviously haircuts, but were you offering anything else to your customers? I was doing teeth cleaning, but few and far between and jumped on, like the spa treatments or that kind of thing. I was. Some spa treatments I really love. I say spa, but, you know, like the de shedding treatment. I love the de shedding treatment. I was offering that, but I probably wasn't offering it as a price that I should be offering it to. And then there was not much more that I was offering, to be honest.

Facials, but I didn't really believe in them as much.

I like to see results on. On the stuff that I'm doing, just so it is making a difference. Yeah. Yeah, quite right. So, and so what was your initial impressions? You. I remember we had a conversation. I think I remember, like, oh, don't worry about.

Do you want to ask your husband or something? And you're like, don't worry about him. He's playing football or he's watching football. Don't worry about what he thinks this is for me kind of thing. I'm like, yeah, we'll go with that. Yeah, he trusts anything. Well, he doesn't really even ask. I'll just say I'm doing this. And he'll be like, oh, okay then. But his problem with the whole thing was, well, I told you that. And I'm like, yeah, but it's coming from you, and you don't know my business.

I get that a lot, actually. I lose out actually, on a lot of my. My sales. I lose out through husbands and. And parents and other halves because they. Everyone gets excited on the sales call and we go through, like, what. What potential there is. And we go through, like, how much is gonna. How much the investment is in the program. And then they. They sort of say, okay, I'll go away and speak to my husband. And as soon as they say that, I'm like, yeah. You know, many times the husband's or the other half or the.

The family members are going, yeah, you don't really. You don't need that. You know, I can help you out. Yeah. Does it actually help? Does that actually work? I think I find it personally hard taking advice from my husband, and I think he does me as well. I think it's when you're too close to them, and also you've got to then think about their mindset and is that going to stop you from moving forward? Because if I listen to Andrew on certain things, I. It would put doubt in my mind.

That's why I don't talk to him about it. I'll tell him once I've done it, because I've done it, then there's nothing you can do about it. Or, not that he would, but whatever he says, it won't make any difference. But, yeah, just. I told him I was doing it. He just says, well, I said this. And I. Because I was like, oh, yeah, Bill said this and Bill said that. And he was like, well, I said that. I was like, yeah, but you don't know.

But I think if you need to, if you're doing it, if you're already reaching out, it's something obviously that you're. You're lacking or you're wanting, and unless they're heavily involved in the business, I don't know, works a lot alongside you or anything else. I think it's. Just do it and then tell them after. Yeah, we had this with. I think Lizzie's coming on the podcast soon. And we had this where she didn't actually tell our other half for quite some time that she'd joined the program. And we kept bumping into each other at trade shows.

And I was like, I don't know whether I can say hello because I don't know how much your other half. She's always with her husband. I'm like, I don't know how much he. He knows about me. And I don't want to obviously, like, cause a riot between them. Yeah, yeah, you can say hello to me now at Crufts and stuff, because he know. He's like, oh, okay. And. And then he did say, actually, Bill has helped you, hasn't he? And stuff like that. So. But it is hard.

You know, they. They come onto the sales calls and everything's explained, but obviously there's a number, there's a price, there's an investment. And I think a lot of people outside of the circle, you know, other half, some partners see the money and just go, what's the result? Or they don't even think about what. What's the potential return on that investment, the lump sum or the. The monthly payments, and just think, well, we, you know, that's. That could be quite a lot. Or can we afford that? Or.

Yeah, are you going to make the changes for that sort of thing? So. Well, I think if you're. If you. If you are reaching out and wanting to do this, then that you, you've got to make the changes because otherwise you're fooling yourself and everyone else really, there's no point of doing it. There's no point even reaching out. But if you're not going to put in the work as well, then I suppose, yeah, you are wasting your money. If you're not going to turn up. Then yeah, it just doesn't, doesn't happen by osmosis, does it?

No, but you know, you're, you're one of the, one of the people on the program where you are there every week, you're on the coaching calls every week and tell us about, you know, some of the change. Well, what was your first impressions when you came into the, into the program? Like you settle in. It was, it was mind blowing. I wanted to, I wanted to learn everything there and then, but there was a lot to go through and I think I was like, oh, I'm learning enough, quickly enough, you know, that kind of thing because I like to make sure that one, I'm doing it for me.

But also you're not wasting your time. So I just, I was like, yeah, okay, so I need to watch this video. And you know, I'd watch videos as I'm group, well, listen to videos as I'm grooming.

But it was a lot. But once you get over that initial shock.

Yeah, though it's you, you do, you do enjoy it. You enjoy the, the calls and listening to everyone else's points of views or, you know, they've been through this and you think, you know, you're going through it now. What did they do? Learning from others as well. And I really, I just loved it. I loved it. That's why I still turn up as much as I can and want to learn more. I'm still learning every time I go on the call. Yeah, there's always something, there's always something new going on, isn't there, or different.

Yeah. You know, we may, I may have read a new book and all of a sudden my, my brain's like, oh, wow. There's this concept that we can start looking at or another member has read a book or has met someone else and bringing that in, that's always, always an interest. But I am aware that, you know, people come in, it can be a bit overwhelming. So always say to new members, right. Come in, come into the groups, like join the chat, the discord group. Go and start watching the videos.

But just remember, it's not a race, you know. Yeah. It's not something that you're Going to complete. So it's, you know, do it, do it in the time that's good for you, but just turn up. If you turn off it, it makes it so much easier and less, you know, scary. Yeah. Less stressful. So do you remember, like, what was the first thing that you really started to think, right, I need to start getting scripts with this or start to change after you. So the first thing I wanted to do was the.

My prices.

I knew there was more to my pricing and also my teeth cleaning and I just wanted to make sure that you. They were the first things I looked at and made and. And did. And I did. I spoke to you on, I think it was the 2nd of February and I put my prices up on the Monday after. Oh, wow. Took some quick action. And what sort of price increase did you do?

I went 25. Wow. So, yeah. How did you feel when you're doing that? Well, I think it was the wording that I used made me feel a little bit more like I wasn't being greedy because I think that's a lot of groomers, they think, oh, I'm just being greedy if I ask for that much or, you know, that kind of thing or I only spent an hour and a half doing that dog. But that hour and a half, you. You've used this much less electric. It's been a nightmare dog or whatever.

And yeah, I just, I worded it saying that I needed to do a price restructure and I used the fact that my salon was new as well and saying, you know, with, with working in my own salon, I needed to do a price restructure. And yeah, just did it from there. And what was the sort of feedback that you got from your customers? Because that's the biggest fear, isn't it? That. Yeah, I think. Well, most of the. I, I think I lost two.

Two customers.

Two customers out of. I don't know, I tend to do quite a few. So I do five, six a day. So two customers is. Is nothing, is it? So, yeah, I wasn't worried at all. One of my, I suppose one of my concerns when starting to work with you, and it's a good concern, don't worry. It was about the, the amount of work that you were doing and the number of days that you were doing. So I've been quite, I've been on your back quite a bit going, right D.

When are you going to start reducing your. Your hours? When are you going to start dropping back because you're doing six days a week, weren't You. So I was, yeah, I, I, I went bold and said, like, when you're going to do four days a week? And you were like, you can do one, because I'm not, I'm not doing four days a week. And the compromise was five days, wasn't it? Yeah. So I did, I, I went down to five days, taking the Tuesday and the Sunday and still being controlled by customers, obviously, because it would have been nice to have Saturday and Sunday or Sunday and Monday, but they were busy days.

Or my Saturdays, it's the pull of, oh, I can't do a day in the week, that kind of thing. Or you think they can't do a day in the week.

But yeah, I chose to do a, choose to take Tuesday off. And I didn't mind. I still don't mind, really, but I will like to do. Well, I want to do half days on Saturdays, but by summer, which I've implemented half days on Saturdays now, but by summer I want to only do a few days. A few Saturdays.

Well, maybe one Saturday a month.

We're weeding you off the Saturday. Yeah, I'm definitely, yeah, looking into moving the Saturdays out completely. But the thing is, you did your price increase quite quickly. Is that the first, is that the only price increase you've done? You did 25%. Did you do one? Oh, I've done one after that as well. Um, and then I plan to do another one in April. Yeah, so you did those quite quickly. You did your initial price increase quite quickly, but it took some time to get you to drop those.

To drop that day. It took quite. Nine. Nine months, perhaps a bit longer. Yeah, yeah, it did. And then I think we had a call and you just said, right, by this date or by this month. And I did. And it was good because I just canceled it out of my diary. And I think that's my problem. If I haven't canceled it out the diary, I just see free space.

So, yeah, I just went through the diary, scribbled out the Tuesdays and then moved on. And what I love about the work that you're doing is I feel as though I've kind of reignited the, the training you've had from Subway. Yeah, because we said earlier, like, you weren't, you weren't taking that. You've got some fantastic transitional skills that you can bring across to your business, but you weren't just, you just weren't using them. I don't think recognize that you could use this. All the things I did on a daily basis at Subway for Their.

Each store. Yeah. It's like I wasn't figuring out how many dogs I was doing, what the average dog was costing.

Yeah. And how many hours I was doing. Yeah. To make that money. But now I've got a target for each one and make sure that I hit that and then when my price increase goes up, have a target for that day and then maybe even drop a dog. Yeah. So you brought, you know, I think. Did you redesign the spreadsheets that were similar to the ones that you used at Subway? And what. Can you remember the moment where like. Oh, yeah, what if I treat the dog as a sandwich kind of thing or if I treat the business just like Subway?

And yeah, it was mainly my hours because I knew I was doing too many.

So it was trying to cut my days down to now finishing between four and five.

But I wanted to make sure that the money was still there and how was I going to do that? So how. What. What were my dogs needing to cost me to meet the target?

And just did it like that. Just work from that. And that helps with your price increases. Yeah, definitely. And I'm hoping the next price increase will then help me finish it even earlier. So I'd like to definitely finish between three and four. So I could. I couldn't potentially lose a dog but still earn the same amount of money. Yeah. And that's that structure, isn't it, that we've brought to your business where you're able to structure and control. Yeah. Because you can run the numbers, you can do what if scenarios on your spreadsheets.

And so yeah, I do this. This is the result. If I do that, that's the result. Which one do I want? Which one do I choose? Exactly. Just figuring out. I do it from monthly, weekly to daily. So I figure out how much I want to earn a month, how many and how many dogs is that to then doing the same for weekly and then how much it is a day. But my priority was cutting down the hours. I don't mind working half eight till four. I don't mind them hours at all.

I feel like hitting that 5 o' clock then you. I don't. It's just a mindset again. It's just losing that evening. Yeah. Because then I've got more stuff to do and I think finishing up for as well. It's easier to go and walk the dogs. Yeah. They like weeks in the summer. But also you're potentially missing out the. I don't know if the traffic's really bad around your way, you know, Close up and go and get home quicker in a way. So. Yeah. So it's not, you know, it's not all about the money, is it?

The program? Why? What other things has it brought into your life or other things has it helped you to change?

Well, my mindset in all areas, so. Not trying to get validation from other people. Okay, tell us a bit about that. So before I would be. I would be asking, oh, do you think I should do this or do you think I should do that? What. What do you think to this? And then if theirs was a negative outlook on whatever I was doing, then I probably wouldn't go ahead and do it.

But learning, even speaking to Andrew about price increases and stuff, his mindset is not like mine. He's like, oh, I wouldn't pay that, or you can't do another price increase and all that kind of thing. So I don't. I don't talk to him about it because then it gets my backup. But there's no reason to. For me to feel like that, because it's something that I want to do, so I don't need other people's permission to do everything that I want to do. So it's kind of trusting yourself and understanding that.

Decisions. Yeah, understanding that the decisions that you make, you know, one, you've got to stand by them. Two, there's a process around that decision making. But three, you know, in business, we can make decisions and try things and we can always change it again, can't we? Yeah. And I was always thinking about what other people thought of me, so, like, what. What does that. What's that dog groomer gonna think that's down the road of me doing this or, you know, that kind of thing? Whereas I know nothing about them.

They probably know nothing about me either. They know. They don't know how much it takes to cost them to run my salon. And I don't know theirs either.

So, yeah, it was a lot of what are they thinking about me? And now I. I really don't care.

But let them in a way, isn't it? Yeah, it is. It's, you know, they don't know me. I don't know them, so I don't need to think about them. Yeah, it's getting rid of all. It's getting rid of the noise, I suppose, around you and. And, yeah. Singing on what you. How you want to run the business. And are you any clearer because you worked a lot. Are you any clearer around what you want as a person and as a business owner?

Yeah, I just Want to be confident within myself to run my business and I think I'm heading that way a lot quicker than I probably would be if I wasn't in. Well, I know a lot quicker if I wasn't in this group, I probably wouldn't be where I am now. So it's, you know. Yeah. Being confident to, to actually run my business and, and saying that I actually know what I'm doing now with confidence. You know, you know, and I've seen it on a, on a Monday morning call.

Like you've asked your question, you referred back to your spreadsheets and it's all there. Like everything is, everything is there. It's all detailed, it's all costed, it's all worked out, it's all structured and there's plenty of people that could learn, learn from what you've put in place. I just think if, you know, you can relax.

Relaxed. Have you. But have you relaxed? I've relaxed in the sense that I know I don't need to book every dog going into the diary and if there is, if I am finishing it, let's say one day there's two o' clock I'm finishing. I'm not thinking I better book another one and I can't finish at 2 o' clock because I know what, how much I'm earning that month already.

Because I'm lucky in the sense that I know that my diary is full for the month. So I know that you what figure I should be, I should be hitting so I can relax in, in, in that sense. And that's, that's one of the, the fundamental differences. Because there's a lot of groomers out there that are fully booked. Yeah. And there's a lot of groomers out there that are fully booked but don't earn the money that they want. Yeah. You know, and that's, that's the difference, isn't it?

Your, your fully boots, you've got, you've got the grooms that you. Well, you've got the work that you need for that bills and earn the money that you, that you want and there's, that's the flip, isn't it? That's the difference. Yeah, it is. It, it, it makes, well it makes me relax. It makes me sit back and work on the business instead of trying to bring more business in.

And how has it changed you at home? Like what, what sort of changes have you seen at home with like what you're doing, your days off? I know it's been a struggle to, you know, you like to be organized and going. Dropping that day was a. I, I think we can't underestimate how hard it's actually been for you to, to remove that day out of the diary and, and have a day. Yeah, yeah, I have worked hard on it. It sounds stupid really, because people are probably thinking, well, you can easily drop a day.

I would love to drop a day. But it's just because in my head I don't like to waste that day off either. So if I've got structure in that day, right. I need to do that. Even if it's just down to I need to pick up this or go and get that and then make dinner and this, that and the other, which I don't often do, mate. I don't make dinner very often.

But yeah, if I just. As long as I've got a structure and I know that I'm not wasting that day off, then I can relax.

But yeah, dropping that day, going to four days would be a bit difficult, I think for now. I think in the summer it'll be a lot easier.

But when it's dull and raining and I might as well be, that's my mindset. I might as well be at work.

But yeah, it has been difficult, but I am enjoying it now. Yeah, I see on your, on your socials and stuff and, and the wins that you put into the group, you know, you're, you're going walking more, you're going to boring on you. You're. Yeah. Getting in the car and just driving to somewhere that you, you want to go to and walking. I never normally do that and now I've got a list of places that I want to buy and it's. Yeah, I'm just excited to explore with the dogs and I enjoy it.

I just like being out. It. It relaxes me. And that I think is where instead of sitting in front of the telly and watching a film, being out with the dogs relaxes me just as much as that would someone else has your. As your daughter and other half sort of picked up on any of this. They, they said like you've changed at all or they just, they know I'm relaxed. Yeah. Compared to especially being in subway.

I was constantly snappy stressed.

Whereas now once I've finished where. And if you get a hard dog, it's not what two hours of, of stress, let's say. And then that goes. Even if you have a horrible day, it's. That day's over with and then you start again the next day. Whereas subway, I was bringing all that work home with me as well.

So, yeah, they. They can tell a difference, definitely. And do you think that the, The. The lessons that you've learned and the mindset lessons that you've learned, are they starting to rub off at all? On. On. Is that Andrew, isn't it? Your other half? Yeah. He's made some significant changes in his life as well, hasn't he? Yeah. Yes. Yeah. So he's. We opened up a pet shop. It's not like a pet shop is more like toys, treats, natural treats, that kind of thing. And he's doing that.

But yeah, he's. He's not as stressed within his work. His work start getting the same as mine, really. He was just a number and he was replaceable and no one really cared. And I think that got to him too. So we made changes that way and it's been nice to do what he did for me, for him. All right. Yeah. So I just. As long as, again, I read off everyone else's mood. So as long as everyone's chilled and happy, I'm happy. I love the fact. And it's happened in our household as well.

You know, I was in the police, which gave us a stable income for Emma to leave her job and become a pet groomer. And then when I was unhappy in the police and obviously Emma had the. The business and inspired me to. To set up my business. You know, she was there. We're doing that and very similar for you as well. And you said you opening your business and now you've got your shit together and you're no longer winging it and you know what you can earn and.

Yeah, then you can say to Andrew, do it. Yeah, it's. It's been nice that we've supported each other in that way, even starting this business. He. He was in the background organizing everything. So the build, the build of the salon. He was there for the majority of that because I was still working publicly. But yeah, he was there. He organized everything. He did my website.

He, you know, he did, he did everything. So he really did help me in that way.

But, yeah, it's been good. How, how do you feel that your money mindset has changed? Because obviously we work with Fanny Snay, the money coach, and we, we talk about money a lot on the program. We talk about wealth creation, we talk about savings and investments and stuff like that. How. How have you changed your. Your money mindset and how you deal with money? So now instead of it all being in one bank account and just staying there, I'VE moved it into pots. So that helps me a lot more.

No, and without wasting, to stop me from wasting money, shall I say. So, you know, there's a food bill amount that goes into a pot and then it stays there. So it built, you know, if we don't use it all, it just builds up. So that helps.

It's a fun part to make sure that we are doing things out of work and making sure that we're all happy doing. It's just like with Ellie and Andrew. We went to crazy golf and had a few drinks and went around that it was, it was fun to spend time together. But without that pot, would I have realized that, you know, there is a little bit extra money that we can use to do stuff like that? Because I probably wouldn't have. It's a bit of guilt free time in a way.

Yeah, it's. Yeah. Because if I used to just basically leave the money where it is and just don't touch it and don't, don't look at it. As long as it's increasing, then I'm happy and I would just leave it at that. But it was a no touch pot.

Whereas now everything's got its place and I've stopped. I actually stopped wasting money as well because of it. So tell us about that. Like wasting money. How do you mean by that? Just, just spending money willy nilly.

I don't know, I'd be like, oh, I'll just, I'll just get that. Or like coffee for one. That's a bugbear of mine now. So bad into. But like even going to Costa, it was like £4 something for a coffee.

It makes me sound so tight. But I just think I would go. I could go two, three times a week. It's a lot of money wasted on something that I've got nothing to show for. I think that's what the program starts to start to change that money mindset along with the help of Fanny Snave. You know, like I kind of see it as recognizing your expenses or your expenditure and what you're spending and organizing and systemizing and prioritizing as well. And starting to think, well, what are my priorities around money and what do I want, want?

And if I go to Costas or you know, other coffee shops are available. But if I go to a coffee shop or a supermarket, you know, if we go to a supermarket with our youngest son, we are coming out spending more than perhaps what we wanted because he will sneak stuff into the trolley, left, right, center. And he has that Smile and you're like, oh, you little. But hey, I can't. You don't put it back. But you know, does. I suppose the message that we, we put over is like, is spending the money on that getting you closer to your goals?

And I think that's one of the, one of the things also is like having some clear goals for yourself, isn't it? And yeah, definitely what you want to achieve. Well, that money that I would spend on that now is being put into a fun part or, you know, something else that is needed with. Within the house or in the business that I can have something to show for it. Yeah. So yeah, it's just knowing what you want to do with your money as well. That's another thing.

Paying off debts or that kind of thing. Being debt free, which I, I am now. But it did take me a long time to get to that point. But I think that's why I'm as bad as I am. But it's something I'm exploring within myself and within my, my brain in a way is like we, we work with a lot of groomers that come to the program with debt and you know, we all work together to try and like, understand why we're in debt and look at our, our finances and what we're spending our money on.

But I'm, I'm. We're coming to a point now where a lot of people are now starting to come out of debt and they're like, right, I'm out of debt. I've paid off all my debt, you know, which is incredible. But I sometimes think, is that the. Not that it's hard work to come out of debt, but it's the hard work now really starting to stop us from going back into debt. Staying out of debt. Yeah, staying out of debt. And that's where I think you need to have that.

I feel like we need to have that clear purpose, that clear goal as to what, what we're going to do with that money now. Yes. You know, well, that's the thing. I've got so much planned next year now, which I'm really excited for.

So, yeah, I'm working. It's not all work and no play. Yeah. So, yeah, it's, it's exciting that I can do what I've got planned without getting into debt for it. Yeah, that's really important. That's really good. Yeah. Are you happy to share some of your, your plans for next year? So in January, I go on safari, which was on my vision board, which I never in a Million years thought I would do. Is that a vision board that you made when you. That's one of the first lessons on the program or had you done vision boards?

That was the first one. Excellent. That was the first one. And then me and my sisters are going because my family's from Canada, but my sisters haven't been back since I think one of them's 17 years.

So where the three of us are going in July. So that'll be nice to go with them and visit family. But yeah, and also I want to go and buy. I want to go, I want to go camping, but I want to travel and go camping. So yeah, that's brilliant. And so 2026, for the business potentially carry on how we're going. We're doing really well. Maybe drop well dropping half a day on a Saturday and then by 2026. I want to drop that Saturday. It's not too far away.

And then. No, but yeah, no, I'm going to be working on it next year to drop, make sure that it is completely dropped by 2026. By 2027. Well, 2027, I would say we'll have. To hold you, hold you accountable to that. But me going camping is going to stop a lot of them Saturdays anyway. Yeah, you'll be doing it the weekend. Are you going to be a fair weather camper or, or camp any, any time of year? I'll see how it goes.

I do get cold quite easily. We've got a lot of, we've got a lot of clients now in Scotland on the program. So maybe like venture up into Scotland and then. Yeah, you need to like find someone's bit of shelter you can call in on them. Exactly. I want to do the NC 500. Say that'll be good. Yeah. I look forward to learning more about it and seeing your, your results next year. But yeah, thank you so much for coming onto the podcast and no problem sharing your journey with us.

It's. It's been interesting and exciting and it's been great to see the progress that you've made. Well, thank you for having me. I've enjoyed it. You're welcome. Enjoy the rest of your day off. Thank you, I will and we'll see you soon. Okay, thank you. Bye Bye. I hope you have enjoyed this podcast. Please make sure you give us a like or a review to help people find it. The podcast is sponsored by Low Pay. Head over to www.lowpay.com to find out more about their payment. Sol.